Refund policy

At Align Your Vibe, I want you to feel confident when shopping with us. If you have any concerns about your order, please get in touch and I'll do my best to help.

Change of Mind

Due to the nature of many of the products sold, including flower essences and other wellbeing products, I cannot accept returns for items that have been opened, used or where any safety seal has been broken.

If your item is unopened, unused and in its original condition, please contact me within 14 days of receiving your order to discuss a return. Return postage costs are the responsibility of the customer unless the item is faulty or supplied in error.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact me within 7 days of delivery. Please include your order number and, where possible, photographs of the item and packaging so I can resolve the issue as quickly as possible.

Where appropriate, I will arrange a replacement, refund or other suitable remedy in accordance with Australian Consumer Law.

Australian Consumer Law

Your rights under the Australian Consumer Law are not excluded by this policy. If a product has a major fault or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Questions About Your Order

If you have any questions about your order or would like to discuss a return, please contact me. I'll always do my best to help.